frequently asked questions


Is The Payment Secured?

The payment is 100% secure.


What Payment Methods Does Accept And Is It Safe To Use My Credit Card Online?

All payments are processed through a secure checkout system. We accept Visa, MasterCard, American Express, Maestro. You can also choose to pay with PayPal or Stripe.


How is works pay in 3?

Pay in 3 will allow you to distribute the value of your purchase in 3 installments. Each installment will be automatically charged from the debit or credit card that you registered at checkout. The first installment is charged when we confirm your order, followed by the second and third installments, which will be charged 30 and 60 days later, respectively.


Do You Offer Free Shipping?

Yes, we offer free shipping for Italian orders above 50€ and for the rest of the world above 178€


How Long Does Delivery Take, And How Much Will Cost?

For information on delivery and shipping charges to your destination, view our Shipping Options.

Can I Return Or Exchange Items That Were Purchased On Sale?

All final sale items cannot be returned or exchanged.


Where I have to ship for the return?

Please write at before the return. The shipping address is WOOD LIVING SRL - Licia Florio, Viale 2 Giugno n. 3/3A, 20020 Arconate, Italy.


How Can I Contact The Customer Service?

By e-mail at


Where Are Your Products Made?

We are proud to offer products which are truly Made in Italy with the best care and quality.


I Just Placed My Order. Can I Add Another Item To It?

Unfortunately, we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.


Do You Have A Size Guide?

With each product description, you will find a size guide and size conversion guide.


Can I Cancel My Order After I Have Placed It?

Once the email with confirmation of your order has been sent you will no longer be able to cancel your order. However, it is possible for you to return items once you have received them for a refund. will not cover the delivery costs for your returned items.


How Long Will Processing Of My Exchange Take?

Once your item has been received by us your new item will be sent to you within seven working days. Once the item has been sent we will advise you of the item's tracking number and expected arrival date.


How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 7-14 business days.


What Do I Do If My Item Is Faulty?

If your item is faulty you may return it or exchange it. Please contact us as soon as you discover the fault either via Once we receive the item we will repair, replace or refund the item within 7-14 days of receipt.


I’m In Love With Something That’s Out Of Stock In My Size! What Can I Do?

To be notified if an item is restocked: write at and tell us your crush!

We’ll send you an email if we get more in.


When Will My Order Ship?

Most orders ship within 2 business days of purchase. Orders are not shipped on the weekends or holidays.


Why Was My Order Canceled?

We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.


Will I Have To Pay International Taxes & Duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the euro amount of the merchandise. You should contact your customs office for specific amounts and percentages. cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Please allow up to 1 business day for your inquiry to be addressed. Customer service associates are not available on national holidays or weekends.