General Informations

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Ordering / Payment

We accept Visa, MasterCard, Amex, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers.


You will receive your order anywhere from 5-9 business days from the date that it is shipped out.
After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays.
Shipping notification email, such as carrier and tracking number, will be emailed immediately following order. 
We take no responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country.

Free shipping is limited to the Italian country.

Returns Informations

Goods must be returned within 14 days of receipt.
Any goods marked "Sale" cannot be returned.
Goods must be unworn and unwashed.
Goods must have all tags, including any Licia Florio hangtags, attached.
All footwear returns must include the original shoebox in its original condition, without postal labels.
Gift cards are non-returnable and non-refundable.


If you wish to exchange an item please email us as soon as possible to reserve another item.
Items may only be exchanged for other items on
Initial and return shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Sale Items

Sale items may not be returned or exchanged.


Please note that original shipping charges are non-refundable.

WOOD LIVING SRL - Licia Florio
Licia Florio Online Returns 

Order # _________
Viale 2 Giugno n. 3/3A
20020 Arconate 

International Return

You must return your items to the address below within 14 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

WOOD LIVING SRL - Licia Florio
Licia Florio Online Returns 

Order # _________
Viale 2 Giugno n. 3/3A
20020 Arconate 

Refunds And Processing

Refunds will be processed within approximately 7 to 14 business days after we receive your return.
Original shipping charges are non-refundable.